1. Introduction

This Privacy Policy explains how Britvisa Help collects, uses, and protects the personal information you provide when you use our UK Visa Email Advice Service (“Service”).

We are committed to safeguarding your privacy in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK‑GDPR).

2. Information We Collect

We may collect the following information when you use our Service:

Name

Email address

Phone number (optional)

General details of your immigration enquiry

Payment information (processed securely by our third‑party payment provider we do not store full card details)

We do not request or store highly sensitive documents (such as passports or bank statements) unless absolutely necessary for providing the advice you have requested.

3. How We Use Your Information

We use your information to:

Provide the requested UK visa email advice

Communicate with you regarding your enquiry

Process payments for the Service

Maintain internal records for compliance and quality assurance

Send follow‑up information or related legal updates (only if you have consented)

4. Legal Basis for Processing

We process your personal data based on one or more of the following:

Your consent

Performance of a contract

Compliance with legal obligations

Our legitimate interest in providing and improving our services

5. Sharing Your Information

We will never sell or rent your personal information to third parties. We may share your information with:

Our regulated legal team members for the purpose of delivering your advice

Trusted service providers (e.g., payment processors, secure email providers) who assist us in operating our business — bound by confidentiality agreements

Regulatory or legal authorities, if required by law

6. Data Storage & Security

Your data is stored securely.

We implement technical and organisational measures to protect against unauthorised access, loss, or misuse.

Data is retained only as long as necessary for the purposes described above or as required by law.

7. Your Rights

You have the right to:

Request a copy of the personal data we hold about you

Request corrections to inaccurate data

Request deletion of your data (subject to legal obligations)

Withdraw consent at any time for marketing communications

Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK

8. Cookies & Tracking

Our website and funnel pages may use cookies or similar tracking technologies (such as the Meta Pixel) to improve site performance, analyse traffic, and measure advertising effectiveness. You can disable cookies through your browser settings, but some features of the Service may not function properly as a result.

9. Third‑Party Links

Our site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.